Internet Sales - BMW Elk Grove
Sells/leases new- and used-vehicles at dealership via the Internet. Meets gross profit, volume, and customer satisfaction standards.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person.
Has thorough knowledge of all dealership products and services.
Satisfies the transportation needs of Internet-generated customers.
Sells/leases and delivers a minimum of 8 units per month.
Directs customers to product information resources, including those available on the Internet.
Assists customers in selecting a vehicle.
Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
Checks e-mail frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
Handles all Internet sales inquiries personally.
Coordinates Internet promotions with other dealership sales promotions and advertising.
Ensures that the Web site address is prominently displayed throughout the dealership, e.g., on business cards, flyers, pens, and all dealership advertising.
Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
Works with webmaster to update the Web site frequently to attract new and repeat visitors.
Takes photos of dealership inventory for use on the dealership site.
Maintains an ongoing customer database to capture repeat business.
Knows and understands the federal, state, and local laws which govern retail automobile sales.
Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
Attends product and sales training as requested by sales manager.
Schedules first service appointment.
Attends sales meetings.
Maintains professional appearance.
Ability to communicate effectively.
Independently motivated with the ability to work within a team environment.
Excellent customer service/satisfaction skills.
Organized and computer proficient.