Service Greeter - Acura

Roseville, CA

Job-Specific Expectations

  • Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location..
  • Controls service traffic flow and parking.
  • Assists lot attendant with duties at the service counter.
  • Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc. Includes sweeping of the driveway a minimum of once daily; more often as necessary.
  • Keep front of store clear of loaner vehicles and/or rental vehicles.
  • Maintain cleanliness and stock of coffee stations. Prepare coffee when necessary.
  • Inspect bathrooms for cleanliness twice an hour. Wipe down counters and pick up debris as needed.
  • Park loaner/rental vehicles in designated areas. Upon customer return.
  • Assess whether the loaner vehicles need to be refueled and/or washed and mark windshield accordingly with grease pen.
  • Keep waiters on the service drive.
  • Install paper floor mats in every vehicle. Maintain the supply of paper floor mats.
  • Pull up vehicles for Service Advisors as needed.
  • Open doors for customers and thank them for their business.
  • Escort customers to their vehicles as needed. Have umbrellas readily available when needed.
  • Wash service vehicles as necessary.
  • Perform shuttle driver duties when needed.
  • Reports to work with a positive attitude, on time and ready to work.
  • Maintains high customer satisfaction standards.
  • Maintains a professional appearance.
  • Keeps work area neat and clean.

General Expectations

  • Devote himself/herself to insuring satisfaction to customers.
  • Determine management, production and quality requirements by asking questions and listening.
  • Attend company meetings as required.
  • Maintain a follow-up system that encourages follow through with assigned projects.
  • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
  • Maintain manufacturer required certification levels
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Understand the terminology of the business and keep abreast of technology changes in products and services.
  • Know and understand the federal, state and local requirements which govern the company's business.
  • Follow lawful directions from supervisors.
  • Understand and follow work rules and procedures.
  • Participate in performance management.
  • Interact well with others and be a positive influence on employee morale.
  • Uphold the company's non-disclosure and confidentiality policies and agreements.
  • Work evening, weekend and holiday work hours as required.

Qualifications:

  • High School Diploma or Equivalent
  • Driver’s License
  • Clean DMV

Other:

  • Ability to read and comprehend instructions and information.
  • Professional personal appearance.
  • Excellent verbal/written communication skills.
  • Ability to meet company’s production and quality standards.

                          WHY JOIN THE NIELLO TEAM?

Our Vision

To be Northern California’s leading automobile dealer for the products we represent.

 Our Mission

We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.

 Our Core Values

We are a team

We respect each other

We encourage self-improvement

We hold high expectations

We embrace change

We enthusiastically value our customer

We support our community

We offer Comprehensive Benefits and Perks such as:

Kaiser HMO, Sutter Health Plus HMO, Western Health Advantage HMO and HRA plans

401(k) with Company Match

Vision & Dental plans (including orthodontic coverage)

Company paid Life and AD&D

Employee Assistance Program, Paid Time Off, and Paid Holidays

Discounts on Company Products and Services

                                        VOTED BEST PLACE TO WORK

The Niello Company has been recognized by Automotive News an incredible 26 times in their annual look at the Top 100 Best Dealerships To Work For. The Niello Company is proud to have had nine dealerships on this list since the inception of the program, many of which are multi-year and back-to-back recipients. The Niello Company has also been recognized as a Best Place to Work multiple times by the Sacramento Business Journal.