Assistant Sales Manager - Volvo

Sacramento, CA

Qualifications

Education

High school diploma or the equivalent.

Licenses

Driver's License

Sales License

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Physical Requirements

Surroundings

spend time indoors in air-conditioned areas.

Sitting

on a regular basis

for prolonged periods

Standing

on a regular basis

Walking

on a regular basis

Bending, twisting and/or stooping

infrequently

Kneeling and/or Squatting

infrequently

Lifting

25 lbs to 50 lbs

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

infrequently

Grasping/grabbing with hands

infrequently

Pushing and Pulling

infrequently

Expectations

General Expectations

Devote himself/herself to ensuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company's business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company's non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Assists in hiring, training, motivating, counseling, and monitoring the performance of all salespeople. Assists in directing and scheduling the activities of all department employees, ensuring proper staffing at all times.

Ensures that each customer is greeted as quickly as possible. Implements and maintains a prospect tracking and follow-up system.

Helps salespeople close deals when necessary. Communicates with new-vehicle and used-vehicle salespeople to ensure that dealership policies and procedures are understood and followed.

Conducts sales training meetings as directed by the General Sales Manager.

Assists in development of improvement programs for salespeople who are having difficulty reaching their objectives. Ensures salespeople maintain a high customer satisfaction rating.

Recommends for dismissal any salesperson failing to meet dealership standards. Addresses any concerns or complaints immediately.

Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales. Maintains professional appearance.

Attends managers meetings as requested.