Shipping & Parts Assistant - BMW/MINI Sacramento

Sacramento, CA

Qualifications:

  • High School Diploma or Equivalent
  • Driver’s License
  • Clean DMV

Other:

  • Ability to read and comprehend instructions and information.
  • Professional personal appearance.
  • Excellent verbal/written communication skills.
  • Ability to meet company’s production and quality standards.
  • Basic Technology Skills (Email, Microsoft Office, Mobile Device etc.)

Physical Requirements (surroundings)

  • Spend time outdoors in the weather and elements.
  • Spend time indoors in air-conditioned areas.
  • Sitting on a regular basis
  • Standing on a regular basis
  • Walking on a regular basis
  • Bending, twisting and/or stooping infrequently
  • Kneeling and/or Squatting infrequently
  • Lifting 25 lbs to 50 lbs
  • Infrequently Reaching and/or lifting overhead
  • Infrequently Climbing stairs
  • Repetitive hand/finger movement on a regular basis
  • Grasping/grabbing with hands infrequently
  • Pushing and Pulling

 General Expectations

  • Must be able to follow detailed instructions and communicate effectively both orally and in writing.
  • Must be organized and able to work to specified deadlines.
  • Able to work on computer(s) for long periods of time in an office environment.
  • Must exhibit patience and tact in dealing with employees.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Understand the accounting/payroll terminology and methodology.
  • Follow lawful directions from supervisors.
  • Understand and follow work rules and procedures.
  • Uphold the company’s non-disclosure and confidentiality policies and agreements.
  • Work evening, weekend and holiday work hours as required.

 Job-Specific Expectations

  • Possess a positive attitude.
  • Possess a teamwork mentality.
  • Ensures that we receive all products that are listed on vendor packing slips.
  • Ensures that part numbers on the parts match part numbers on the packing slips.
  • Documents any error in deliveries.
  • Ensures that all backorder parts are documented and filed.
  • Ensures that all customer parts are stored in correct special order bins (S.O.B.).
  • Ensures that all parts that need to be shipped are shipped out that day.
  • Checks in all returns from U.P.S. and other shipping companies.
  • Ensures that work area is kept neat and clean, and back area is neat and clean.
  • Ensures that all cardboard is broken down and in dumpster daily.
  • Ensures that all C.O.D. shipments are received and signed by office.
  • Helps parts stocker when time permits.
  • Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.
  • Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements.
  • Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job.
  • Provide information regarding the associated cost of parts required on repair orders.
  • Inform service personnel when back ordered or special order parts are received.
  • Accept and follow through on lawful directions from supervisors.
  • Be polite and friendly, greet customers promptly and deliver exceptional customer service.
  • Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge.
  • Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
  • Work with multiple customers at once if needed while still providing individual customer satisfaction.
  • Keep customer mailing lists up to date.
  • Work with customers to determine parts and accessories needs and explore merchandise in catalogues.
  • Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer’s initial purchase.
  • Conduct telephone transactions courteously and promptly. Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales. 
  • Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
  • Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
  • In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory.
  • Prepare the product for presentation on the showroom floor.
  • Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
  • Periodically carry out physical inventory of merchandise.
  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
  • Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
  • Answers phone calls, providing price quotes and other information.
  • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with estimate.
  • Provides high level of service to internal and external customers.
  • Pulls and fills orders from stock.
  • Notifies Parts Manager of out-of-stock parts or shop materials that need immediate attention.
  • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
  • Notifies the service advisor and the customer when special ordered parts have been received.
  • Notifies the body shop when all parts have arrived and when they will be delivered.
  • Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
  • Follows up on back-ordered parts.
  • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
  • Replenishes inventory from overstock as needed.
  • Makes sure all internal requests for parts are billed on service repair order.
  • Ensures that all charge sales are signed by the customer.
  • Ensures that all customers receive their copy of the invoice (including credits).
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase price can be verified.
  • Become proficient and familiar with computer systems necessary for parts and accessories management.
  • Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
  • Sets up orders for daily shipment, delivery, or pick up.
  • Solicits wholesale accounts by phone.
  • Keeps front and rear counter areas clean and uncluttered.
  • Participates in all training programs that are made available.
  • Keeps current on new products and product updates.
  • Participates with the Parts Manager in maintaining a lost sales tracking program.
  • Daily attendance is essential.
  • Maintains a professional appearance.
  • Assists in preparing for and performing annual parts inventory
  • Receive cash, checks and credit card payments from customers and record amount received.