Service Greeter

Sacramento, CA

Qualifications:

  • High School Diploma or Equivalent
  • Driver’s License
  • Clean DMV

Other:

  • Ability to read and comprehend instructions and information.
  • Professional personal appearance.
  • Excellent verbal/written communication skills.
  • Ability to meet company’s production and quality standards.

 

Physical Requirements (surroundings)

  • Spend time indoors in air-conditioned areas.
  • Sitting on a regular basis
  • Standing on a regular basis
  • Walking on a regular basis
  • Bending, twisting and/or stooping infrequently
  • Kneeling and/or Squatting infrequently
  • Lifting 25 lbs to 50 lbs
  • Infrequently Reaching and/or lifting overhead
  • Infrequently Climbing stairs
  • Repetitive hand/finger movement on a regular basis
  • Grasping/grabbing with hands infrequently
  • Pushing and Pulling

General Expectations

  • Devote himself/herself to insuring satisfaction to customers.
  • Determine management, production and quality requirements by asking questions and listening.
  • Attend company meetings as required.
  • Maintain a follow-up system that encourages follow through with assigned projects.
  • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
  • Maintain manufacturer required certification levels
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Understand the terminology of the business and keep abreast of technology changes in products and services.
  • Know and understand the federal, state and local requirements which govern the company's business.
  • Follow lawful directions from supervisors.
  • Understand and follow work rules and procedures.
  • Participate in performance management.
  • Interact well with others and be a positive influence on employee morale.
  • Uphold the company's non-disclosure and confidentiality policies and agreements.
  • Work evening, weekend and holiday work hours as required.

 

Job-Specific Expectations

  • Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location..
  • Controls service traffic flow and parking.
  • Assists lot attendant with duties at the service counter.
  • Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc. Includes sweeping of the driveway a minimum of once daily; more often as necessary.
  • Keep front of store clear of loaner vehicles and/or rental vehicles.
  • Maintain cleanliness and stock of coffee stations. Prepare coffee when necessary.
  • Inspect bathrooms for cleanliness twice an hour. Wipe down counters and pick up debris as needed.
  • Park loaner/rental vehicles in designated areas. Upon customer return.
  • Assess whether the loaner vehicles need to be refueled and/or washed and mark windshield accordingly with grease pen.
  • Keep waiters on the service drive.
  • Install paper floor mats in every vehicle. Maintain the supply of paper floor mats.
  • Pull up vehicles for Service Advisors as needed.
  • Open doors for customers and thank them for their business.
  • Escort customers to their vehicles as needed. Have umbrellas readily available when needed.
  • Wash service vehicles as necessary.
  • Perform shuttle driver duties when needed.
  • Reports to work with a positive attitude, on time and ready to work.
  • Maintains high customer satisfaction standards.
  • Maintains a professional appearance.
  • Keeps work area neat and clean.