Service Technician - Niello Jaguar Land Rover Rocklin

Rocklin, CA

General Expectations

  • Must be able to follow detailed instructions and communicate effectively both orally and in writing.
  • Must be organized and able to work to specified deadlines.
  • Able to work on computer(s) for long periods of time in an office environment.
  • Must exhibit patience and tact in dealing with employees.
  • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
  • Understand the accounting/payroll terminology and methodology.
  • Follow lawful directions from supervisors.
  • Understand and follow work rules and procedures.
  • Uphold the company’s non-disclosure and confidentiality policies and agreements.
  • Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

  • Make 100 % productivity the goal and keep as close to that as possible.
  • Use factory specifications as the standard in all repair, service, and customization work.
  • Provide excellent customer service for all customers whether external and internal, specifically offering dependable vehicle service.
  • Receive service assignments from the service writer or service manager and Shop Foreman.
  • Have the repair work finished within the allotted time. Set goals, develop skills and constantly increase efficiency skill level.
  • Submit your request parts as soon as it is determined what is required for a particular job.
  • Keep the service writer, service manager, and shop foreman informed of any supplemental work that may be required or of any delays to estimated completion time as you make those determinations so the customer can receive up to date information.
  • Aid service writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way you are able to guarantee customer satisfaction.
  • Make sure the proper paperwork is completed and filed after every job completion.
  • Keep your technical qualifications current by finishing any required training programs.
  • Take care that the vehicle is cleaner when the job is completed than when the customer dropped it off.
  • Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.
  • Maintain a clean, efficient work area and assist in keeping the shop neat and organized.
  • Complete description of cause and repair.
  • Proper time punches for each repair.
  • Accurate out mileage documented.

Physical Requirements (surroundings)

  • Spend time outdoors in the weather and elements.
  • Spend time indoors in air-conditioned areas.
  • Sitting on a regular basis.
  • Standing on a regular basis.
  • Walking on a regular basis.
  • Bending, twisting and/or stooping infrequently.
  • Kneeling and/or Squatting infrequently.
  • Lifting 25 lbs. to 50 lbs.
  • Infrequently Reaching and/or lifting overhead.
  • Infrequently Climbing stairs.
  • Repetitive hand/finger movement on a regular basis.
  • Grasping/grabbing with hands infrequently.
  • Pushing and Pulling.


  • High School Diploma or Equivalent
  • Driver’s License
  • Clean DMV


  • Ability to read and comprehend instructions and information.
  • Professional personal appearance.
  • Excellent verbal/written communication skills.
  • Ability to meet company’s production and quality standards.
  • Basic Technology Skills (Email, Microsoft Office, Mobile Device etc.).


                                    WHY JOIN THE NIELLO TEAM?

Our Vision

     To be Northern California’s leading automobile dealer for the products we represent.

 Our Mission

      We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.

 Our Core Values

      We are a team.

      We respect each other.

      We encourage self-improvement.

      We hold high expectations.

      We embrace change.

      We enthusiastically value our customer.

      We support our community.

We offer Comprehensive Benefits and Perks such as:

  • Kaiser HMO, Sutter Health Plus HMO, Western Health Advantage HMO and HRA plans.
  • 401(k) with Company Match.
  • Vision & Dental plans (including orthodontic coverage).
  • Company paid Life and AD&D.
  • Employee Assistance Program, Paid Time Off, and Paid Holidays.
  • Discounts on Company Products and Services.


                                    VOTED BEST PLACE TO WORK 

The Niello Company has been recognized by Automotive News an incredible 26 times in their annual look at the Top 100 Best Dealerships To Work For. The Niello Company is proud to have had nine dealerships on this list since the inception of the program, many of which are multi-year and back-to-back recipients. The Niello Company has also been recognized as a Best Place to Work multiple times by the Sacramento Business Journal.