Business Development Manager (BDM)
Monitor customer activity. Train and help improve the performance of sales people.
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Assist in the hiring, training, motivating, counseling, and monitoring the performance of all sales people.
Act as a store trainer, which includes educating employees on the process of selling, phone procedures, goal setting, etc.
Review sales consultants schedules and make suggestions to the management staff of how to best construct the proper sales consultant teams.
Assist in managing team leaders and sales consultants.
Ensure the maximization of all vehicle sales opportunities.
Manage the sold customer base. Generates sales follow up letters and ensures that the sales consultants make follow up phone calls.
Manage the Ups counter and his/her processes for gathering traffic statistics
Work with the sales consultants and their sales processes to achieve the highest level of customer satisfaction.
Recommend coaching, disciplinary action or dismissal of any sales consultant failing to meet dealership standards.
Ensure that the sales board (or equivalent) is accurately updated daily.
Ensure that sales consultants are certified with the manufacturer as soon as possible.
Help maintain the sales departments overall sales strategies.
Create reports for management, as needed.
Cover for the sales managers on the desk, as needed.
Maintain a neat and orderly work area. Maintain a professional appearance and attitude.
Qualifications / Education
High school diploma or the equivalent.
One to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
Physical Requirements / Surroundings
Spend time outdoors in the weather and elements.
Spend time indoors in air-conditioned areas.
On a regular basis.
On a regular basis.
On a regular basis.
Bending, twisting and/or stooping
Kneeling and/or Squatting
25 lbs. to 50 lbs. infrequently.
Reaching and/or lifting overhead
Repetitive hand/finger movement
on a regular basis
Grasping/grabbing with hands
Pushing and Pulling
WHY JOIN THE NIELLO TEAM?
To be Northern California’s leading automobile dealer for the products we represent.
We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
Our Core Values
We are a team.
We respect each other.
We encourage self-improvement.
We hold high expectations.
We embrace change.
We enthusiastically value our customer.
We support our community.
We offer Comprehensive Benefits and Perks such as:
- Kaiser HMO, Sutter Health Plus HMO, Western Health Advantage HMO and HRA plans.
- 401(k) with Company Match.
- Vision & Dental plans (including orthodontic coverage).
- Company paid Life and AD&D.
- Employee Assistance Program, Paid Time Off, and Paid Holidays.
- Discounts on Company Products and Services.
VOTED BEST PLACE TO WORK
The Niello Company has been recognized by Automotive News an incredible 26 times in their annual look at the Top 100 Best Dealerships To Work For. The Niello Company is proud to have had nine dealerships on this list since the inception of the program, many of which are multi-year and back-to-back recipients. The Niello Company has also been recognized as a Best Place to Work multiple times by the Sacramento Business Journal.