Internet Sales - Acura

Roseville, CA

Summary

Sells/leases new- and used-vehicles at dealership via the Internet. Meets gross profit, volume, and customer satisfaction standards.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

  • Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person.
  •  Has thorough knowledge of all dealership products and services.
  • Satisfies the transportation needs of Internet-generated customers.
  • Sells/leases and delivers a minimum of 8 units per month.
  • Directs customers to product information resources, including those available on the Internet.
  • Assists customers in selecting a vehicle.
  • Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
  • Checks e-mail frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
  • Handles all Internet sales inquiries personally.
  • Coordinates Internet promotions with other dealership sales promotions and advertising.
  • Ensures that the Web site address is prominently displayed throughout the dealership, e.g., on business cards, flyers, pens, and all dealership advertising.
  • Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
  • Works with webmaster to update the Web site frequently to attract new and repeat visitors.
  • Takes photos of dealership inventory for use on the dealership site.
  • Maintains an ongoing customer database to capture repeat business.
  • Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
  • Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
  • Attends product and sales training as requested by sales manager.
  • Schedules first service appointment.
  • Attends sales meetings.
  • Maintains professional appearance.
  • Knows and understands the federal, state, and local laws which govern retail automobile sales.

QUALIFICATIONS

Ability to communicate effectively.

Independently motivated with the ability to work within a team environment.

Excellent customer service/satisfaction skills.

Organized and computer proficient.

Clean DMV