Sales Client Advisor - BMW Sacramento

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  1. Application Statement and Agreement

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ESSENTIAL DUTIES include the following. Other duties may be assigned. 

Reports to work with a positive attitude, on time and ready to work.

Maintains high customer satisfaction standards.

Maintains a professional appearance.

Keeps work area neat and clean.

 

  • Ensures that each customer is greeted as quickly as possible.
  • Implements and maintains a prospect tracking and follow-up system.
  • Helps Genius' close deals when necessary.
  • Communicates with new-vehicle and used-vehicle Genius' to ensure that dealership policies and procedures are understood and followed.
  • Conducts sales training meetings as directed by the general sales manager
  • Assists in development of improvement programs for Genius' who are having difficulty reaching their objectives.
  • Contacts new owners within 24 hours of delivery to ensure complete satisfaction with sales and delivery process. Addresses any concerns or complaints immediately.
  • Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales.
  • Sells financing and credit life, accident, and health insurance to customers.
  • Provides customers with thorough explanation of aftermarket products and extended warranties.
  • Converts cash deals to finance.
  • Establishes and maintains good working relationships with several finance sources, including the manufacturer.
  • Processes finance and lease deals accurately and fairly through financial sources to secure approval.
  • Conducts business in an ethical and professional manner.
  • Processes all federal, state, and dealer paperwork related to vehicle transaction.
  • Understands and complies with federal, state, and local regulations that affect the new- and used-vehicle and finance departments.
  • Completes paperwork necessary for vehicle sales and leases in a timely and efficient manner.
  • Checks all paperwork for correct title, lien information, taxes, etc., before forwarding to accounting.
  • Acquires and maintains current state insurance license, completing continuing credit insurance education as needed.
  • Provides customers with complete explanation of manufacturer and dealership service procedures and policies.
  • Seeks new lending institutions to secure competitive interest rates and finance programs continually.
  • Manages the alternative finance source program to ensure that several sources are available.
  • Seeks insurance companies for insurance paper.
  • Maintains insurance files.
  • Sets up and maintains a program which will ensure 100 percent turnover to the F&I department.
  • Provides sales force and sales managers with current information about finance and lease programs continually.
  • Trains the sales staff regarding the benefits of financing, insurance and extended service programs.
  • Works with sales managers to secure a reasonable profit from every sale.
  • Coordinates finance forecasting with sales department forecasting to achieve desired levels of penetration and income.
  • Ensures collection of all finance and insurance fees.
  • Inspects all credit applications.
  • Prepares reports on finance penetration.
  • Works closely with general sales manager to establish sales department goals and objectives and ensures that they are achieved.
  • Attends managers meetings.
  • Handles all final rate quotations.
  • Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction.
  • Processes Genius'end of month' commission sheets for accounting office payroll
  • Supervises and trains designated backup to ensure continued efficiency and profitability in the F&I manager's absence.
  • Maintains an adequate and current supply of all required contracts and paperwork needed for completion and finalization of car deals.
  • Maintains a professional appearance. Maintains a clean and professional work environment. Daily attendance is essential.
Location: Sales in Sacramento, CA
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