Parts Counterperson/Shipping & Receiving - Maserati of Sacramento

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Parts Counterperson/Shipping & Receiving - Niello Maserati/Alfa Romeo

Responsibilities and Qualifications:

ESSENTIAL DUTIES include the following. Other duties may be assigned.

  • Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
  • Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
  • Answers phone calls, providing price quotes and other information.
  • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with estimate.
  • Provides high level of service to internal and external customers.
  • Pulls and fills orders from stock.
  • Notifies Parts Manager of out-of-stock parts or shop materials that need immediate attention.
  • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
  • Notifies the service advisor and the customer when special ordered parts have been received.
  • Notifies the body shop when all parts have arrived and when they will be delivered.
  • Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
  • Follows up on back-ordered parts.
  • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
  • Replenishes inventory from overstock as needed.
  • Makes sure all internal requests for parts are billed on service repair order.
  • Ensures that all charge sales are signed by the customer.
  • Ensures that all customers receive their copy of the invoice (including credits).
  • Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase price can be verified.
  • Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
  • Sets up orders for daily shipment, delivery, or pick up.
  • Solicits wholesale accounts by phone.
  • Keeps front and rear counter areas clean and uncluttered.
  • Participates in all training programs that are made available.
  • Keeps current on new products and product updates.
  • Participates with the Parts Manager in maintaining a lost sales tracking program.
  • Maintains a professional appearance.
  • Assists in preparing for and performing annual parts inventory.

Shipping & Receiving

  • Ensures that we receive all products that are listed on vendor packing slips.
  • Ensures that part numbers on the parts match part numbers on the packing slips.
  • Documents any error in deliveries.
  • Ensures that all backorder parts are documented and filed.
  • Ensures that all customer parts are stored in correct special order bins (S.O.B.).
  • Ensures that all parts that need to be shipped are shipped out that day.
  • Checks in all returns from U.P.S. and other shipping companies.
  • Ensures that work area is kept neat and clean, and back area is neat and clean.
  • Ensures that all cardboard is broken down and in dumpster daily.
  • Ensures that all C.O.D. shipments are received and signed by office.
  • Helps parts stocker when time permits

MINIMUM REQUIREMENTS

Requires common sense, basic computer skills, strong work ethics, excellent phone skills, 2-4 years’ experience in the field, and must be able to perform and complete a variety of tasks. Must also be able to maintain a professional personal appearance and work well in a team environment.

Clean DMV.

 

Location: Parts in Sacramento, CA
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